Preguntas frecuentes y enlaces rápidos
Insurance & payment
We accept Medicaid, Medicare, and most commercial insurance plans. Please see our Insurance page for a list of accepted plans.
We accept credit cards (Visa, American Express, Mastercard, and Discover), debit cards, and select Health Savings Account (HSA) cards.
Yes, please click on Pay Bill in the site navigation menu. You will need to know your account number and total balance due, since you will be asked for this information.
Most services are covered, but we do recommend contacting your insurance company to verify your plan benefits. For example, you may want to ask:
Does your health plan require an assigned PCP (for example, an HMO)? If yes, verify that an MD Family Clinic provider is your assigned PCP. Generally, this will populate on your Member ID card.
Are there any limits on preventive care? How does it differ from my coverage for sick visits?
Do I have a co-payment or deductible?
Do I have to pay more for services provided after hours?
Please contact your state Medicaid agency by dialing 211 or calling 877-541-7905, or visit here for more information.
Locations, services & appointments
MD Family Clinic currently has 24 locations throughout the Dallas-Fort Worth Metroplex and Houston. Visit our Locations page to find an MD Family Clinic clinic near you.
In addition to English and Spanish, many of our providers and staff speak other languages, such as Mandarin and Arabic. You can search for providers by language on the Find A Provider page.
Yes! As a patient of MD Family Clinic, you can be seen at any of our 24 locations. For instance, if you are traveling and get sick, you can schedule an appointment at the MD Family Clinic clinic closest to you. However, we do recommend selecting one location as your home clinic, where your primary care provider (PCP) is based.
We do! Walk-in patients will be seen at the next available appointment time, which could require some waiting if the visit isn’t a medical emergency. That’s why we encourage scheduling an appointment in advance whenever possible.
Existing MD Family Clinic patients can schedule a well or sick visit online with exceptions below*. You must enter your name exactly as it appears in our records to access online scheduling (please do not use nicknames or alternate names).
*Types of visits that cannot be scheduled online:
Any visits for an infant under 2 months of age
First evaluation for ADD or ADHD
Pre-operative clearance
Injuries (lacerations, broken bones, sprains, etc.)
Respiratory distress
Shot-only or lab-only
You can schedule a shot-only appointment by calling your clinic.
You can schedule well visits up to one year ahead of time.
We strive to get you in and out of the office as quickly as possible without ever compromising the quality of your care. If there are a lot of sick visits or emergencies, you may have to wait longer. If you are not committed to a particular provider, you can request an appointment with the first available provider instead. To reduce your chance of waiting, schedule your visit first thing in the morning or first thing after lunch.
Yes, we offer free classes in person and online throughout the year, and we can also connect you with local support groups. Visit our Classes & Events page to learn more.
Sick care
Yes, all sick patients are seen on the same day whenever possible. Every attempt will be made to schedule you with your primary care provider (PCP) at your home clinic or another provider at the same location. If there is no availability, you may be offered another location, an after-hours appointment for the same day, or a virtual visit online.
If you are experiencing a life-threatening emergency, call 911. Otherwise, if you are sick, always call your home clinic first. A phone representative will ask questions to determine the urgency of the problem and connect you with an appropriate resource. Many issues can be resolved by home care or a virtual visit. For more urgent issues after regular business hours, you may be directed to the nearest MD Family Clinic after-hours clinic for an in-person exam. (Please note that after-hours visits may involve additional fees.)
MD Family Clinic answers phone calls 24 hours a day, 7 days a week. If you are calling about a medical issue that requires urgent treatment, you will be routed to a triage nurse to answer your questions or connect you with an appropriate resource. You can also schedule a virtual visit by calling call 888-776-5252 (Monday through Saturday from 6:00 p.m. – 10:00 p.m., including holidays).
Gather the following details (consider writing them down so you remember everything!):
The patient’s age
The issue you are concerned about
The patient’s state of alertness (if you are concerned about lack of responsiveness, call 911 for emergency care)
How long the issue has been going on and if it is getting worse
What has already been done to treat the issue
Also have your contact phone number(s) ready, so you can be called back if necessary.
Yes, all MD Family Clinic clinics have separate sick and well waiting areas. Please comply with the posted signs and sit in the appropriate section.
Our providers are on staff at major hospitals in the Dallas-Fort Worth Metroplex and Houston, as well as El Paso and San Antonio. Please visit our Hospital Affiliations page to learn more.
Well visits
Unless your child is sick, children over age 3 are generally seen once a year for their annual well visit. The easiest way to remember is to always schedule the visit around their birthday.
During your children’s first year of life, well visits are scheduled 3 days after birth and at 2 weeks, 1 month, 2 months, 4 months, 6 months, 9 months, and 12 months.
During your child’s second year, well visits are scheduled at 15 months, 18 months, and 24 months.
During your child’s third year, well visits are scheduled at 30 months and 36 months.
Preventive care is just as valuable for adults as it is for children — and like all children over age 3, adults should be seen once a year for their annual well visit. We recommend the same strategy of scheduling the visit around your birthday each year.
In the interest of continuity of care, we encourage you to schedule well visits with your primary care provider (PCP) whenever possible. If you or your child are sick, we cannot guarantee your PCP will be available that day.
Combined care visit
A well-child visit (also called a preventive or annual physical exam) is a routine appointment focused on your child’s overall health and development. It typically includes a review of your child’s medical, family, and social history; age-appropriate screenings and immunizations; developmental assessments; physical examination; and preventive health counseling.
A Combined Care visit happens when your child’s clinician addresses and completes more than one type of care during the same appointment. This may include completing a well-child visit during a sick visit, if your child is due, or addressing additional medical concerns during a scheduled well-child visit. Combined Care visits allow families to take care of everything in one visit rather than scheduling a return appointment.
Well-child visits are considered preventive care and are typically covered by insurance at no cost to you. However, when additional concerns or conditions are evaluated and managed during the same visit, insurance plans may apply additional copays, deductibles, or coinsurance based on the patient’s specific benefits. This billing reflects the additional time, medical decision-making, and complexity involved in addressing concerns beyond the preventive exam.
Preventive services typically covered as part of a well-child visit include: a conversation about your child’s medical history (including social and family history), height and weight screening, age-appropriate immunizations (based on your plan’s coverage), developmental and behavioral screenings, routine physical examination, and preventive health counseling such as nutrition and safety guidance.
Additional billing may apply when your child’s clinician evaluates or manages concerns beyond the preventive exam, such as new symptoms (fever, cough, rash, ear pain), chronic or ongoing conditions (asthma, allergies, ADHD), medication concerns or prescription refills, behavioral or mental health evaluations, and certain specialized screenings (autism evaluations, adolescent depression screenings, and similar) that fall outside your plan’s preventive coverage.
Most insurance plans cover the preventive portion of a well-child visit at no cost. However, coverage for additional services to address conditions or concerns varies by plan. We recommend contacting your insurance provider directly to understand your specific benefits, including any copays, deductibles, or coinsurance that may apply to non-preventive services.
Absolutely. If you prefer to keep your visit focused on only what your child was initially scheduled for, you can let your child’s clinician know. Any additional care can be scheduled as a separate return appointment. However, many families find it more convenient to address everything in one visit rather than making an additional trip to the office. Your clinician will always prioritize your child’s health and safety, so if a concern requires immediate attention, they will discuss this with you.
If you have questions about charges from your child’s visit, please contact our billing department by calling 888-776-5252, Option 6. Our team can help explain the services billed, assist with insurance questions, and work with you on any concerns. You can also contact your insurance provider directly for details on your specific plan’s coverage.
Sometimes additional services that were already documented and provided during your child’s visit are identified through a post-visit review and billed accordingly.
As documentation is finalized and reviewed, claims may be updated to ensure services provided during the visit are accurately reflected and submitted to the patient’s insurance plan. If you have questions about a specific charge, please contact our billing team by calling 888-776-5252, Option 6.
Telemedicine
Telemedicine allows you to have a virtual video conference with an MD Family Clinic provider in place of visiting the clinic in person, based on certain qualifying conditions.
For family telemedicine, call 888-776-5252. A call center agent will assist you with setting up a telemedicine visit with one of our family medicine providers, Monday through Saturday from 6:00 p.m. – 10:00 p.m., including holidays.
KidzDocNow is also available for pediatric patients 24/7/365 via the KidzDocNow app. Sign up for KidzDocNow by visiting www.kidzdocnow.us or by downloading the app from the Apple App Store or Google Play Store.
Established family medicine patients can also log into the patient portal to schedule a virtual visit or call your MD Family Clinic directly.
Family telemedicine visits are available between the hours of 6 p.m. to 10 p.m. Monday through Saturday, including holidays. For pediatric patients, KidzDocNow is available 24/7/365 via the KidzDocNow app (see above).
Yes, we can treat many minor illnesses, injuries, and other health concerns virtually. We start by asking specific questions about your medical history, then use the video connection as a tool to observe your symptoms in real time. In many cases, this is enough to make a diagnosis and develop a treatment plan. Your online provider also has full access to your medical records and can prescribe medication(s).
If an in-person visit is needed for any reason, we will help you schedule one to ensure that you receive a comprehensive evaluation.
It’s best to conduct virtual visits in a private, quiet, and well-lit part of your home with a stable internet connection. Turn off any televisions and put pets in another room to minimize distractions. For safety and to ensure the highest level of care, please do not conduct the visit while in a moving vehicle.
You should prepare just like you would for an in-person visit, jotting down any questions or concerns ahead of time. We recommend logging in a few minutes early to resolve any technical issues. Please also have your medication list and any other pertinent information close by.
Yes, you’ll receive both a text message and an email confirming your appointment details. These reminders help ensure you have everything you need in advance, including the date, time, and instructions for joining the virtual visit.
Existing MD Family Clinic patients do not have to pay any fees up front. Your insurance company will be billed first, then you are responsible for any portion the insurance company does not cover. For self-pay patients, a telemedicine visit costs $59.
Patient portal
You can schedule and manage office appointments, access your medical records — including visit summaries, lab results, referrals, immunizations, and prescription refills — and even pay your bill.
You’ll receive an email from MD Family Clinic with a username and password to access the portal with any web browser or the healow™ app. (If you don’t see the email, please check your spam folder.) You can customize your password after your initial login.
Check your inbox for your confirmation email. (If you don’t see the email, please check your spam folder.) In your confirmation email, click on “Set up Portal Account” and follow the steps.
Your practice code is included at the bottom of the welcome email for your portal account.
Yes, all of your information is secure. You are protected by the username and password/PIN number of your choice as well as industry-standard SSL encryption.
Click on the “Trouble logging in?” link and follow the prompts.
Both the patient portal and the healow™ app are free, so you always have convenient access to your medical records and can stay informed about your care status.
In the “Appointments” section, click “New Appointment.”
Select the visit reason and your preferred clinic location.
You’ll see a list of providers working at your selected location and the next available appointment.
Select the date and time you prefer and add your appointment details.
A 4-digit verification code will be sent to the phone number listed on your account.
Enter the code, then click “Verify and Book.”
You’ll see your appointment details in the “Dashboard” section of the portal.
In the “’Medical Records” section, click ‘“Lab Diagnostic Report.’’
In the “Medical Records” section, click “Immunization History.” You will have the option to print your medical records here.
In the “Messages” section, click “Refill Requests” and you will see a list of your current medications. Select the medication you need and click “Refill Request.” If no refills are available, we recommend scheduling an appointment in the “Appointments” section.
A proxy account allows a designated individual to access and manage another person's health information. This type of account is typically used by parents or legal guardians to access their child(ren)'s records.
In adherence with the Cures Act, parents or legal guardians will receive login credentials that allow them to access information for multiple children with a single login.
Please note: Patients are eligible to have access to their own portal account at age 13+, depending on state regulations.
